Privacy policy

Privacy Policy

Last Updated: 04/11/2025

 

1. Who We Are

This website is operated by Sacred Remedy, a trading name of VSH Corporation LTD ("we", "us", "our"). VSH Corporation LTD is the Data Controller (the company responsible for your privacy) for all its associated brands, including but not limited to:

  • Sacred Remedy
  • Vita Sharks
  • Shakra Health
  • SR Home
  • Yoni Oil
  • Jomeis
  • Jomeis Fine Foods
  • Ink'd Up
  • Lingam Oil
  • Femme Oil
  • Vape Sharks
  • Mane Tamed
  • Whip Game

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from any of our websites (collectively, the "Sites").

 

2. Personal Information We Collect

We collect information about you in three main ways:

  • Order Information: When you make a purchase, we collect your name, billing address, shipping address, email address, phone number, and payment information (such as credit or debit card numbers).
  • Device Information: When you visit our Sites, we automatically collect technical information about your device, including your web browser, IP address, time zone, and cookie information. We also collect information about how you browse the Sites (e.g., which pages you view, what search terms referred you).
  • Communication Information: When you contact us by email, phone, or through a contact form, we collect your name, email address, phone number, and the contents of your message.

3. Special Category (Health) Data - IMPORTANT

As a health and wellness provider, we must be clear about health-related data. We do not require you to provide any information about your health or medical conditions to browse our Sites or purchase our products.

However, if you voluntarily provide us with this type of information (for example, by asking a question about a product's suitability for a specific medical condition in an email), you are providing "Special Category Data", we will treat your action of sending this information as your explicit consent for us to process that data.

We will use this sensitive information for the sole purpose of responding to your query and will not use it for any other purpose (such as marketing). You can withdraw this consent at any time by contacting us.

4. How We Use Your Personal Information

We use your information for several purposes, based on a clear legal basis:

Purpose Type of Information Legal Basis (under UK GDPR)
To Fulfill Your Order Order Information Performance of a Contract
To Communicate With You Order & Communication Info Performance of a Contract / Legitimate Interest
Screening for Fraud Order & Device Info Legitimate Interest
Marketing & Advertising Order & Device Info Consent (which you provide by opting in)
Improving Our Site Device Information Legitimate Interest

We use the Device Information (especially cookies) to help us screen for potential risk and fraud, and more generally to improve and optimise our Sites (for example, by generating analytics about how our customers browse and interact with the Site).

5. Sharing Your Personal Information

We do not sell your Personal Information. We only share it with third parties who help us run our business:

  • Shopify: We use Shopify to power all our online stores. Shopify handles your Order Information, payment processing, and some Device Information. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
  • Payment Processors: Such as Stripe, PayPal, or other gateways who process your payment.
  • Shipping & Fulfilment Partners: Such as Royal Mail, DPD, or our warehouse partners, who need your name and address to deliver your order.
  • Google Analytics: We use Google Analytics to understand how visitors use our Sites. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/
  • Legal Authorities: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

6. International Data Transfers

Your information will be transferred outside of Europe, including to Canada and the United States, where our partners like Shopify and Google are based. These transfers are done in accordance with UK GDPR, using legal safeguards like Standard Contractual Clauses, which ensure your data is protected to the same standard as it is in the UK.

7. Your Rights (Under UK GDPR)

If you are a resident of the United Kingdom or European Union, you have specific rights over your personal data:

  • Right of Access: You have the right to access the personal information we hold about you.
  • Right to Rectification: You can ask us to correct any inaccurate information.
  • Right to Erasure: You can ask us to delete your personal information (the "right to be forgotten").
  • Right to Restrict Processing: You can ask us to temporarily stop processing your data.
  • Right to Data Portability: You can request a copy of your data in a commonly used format.
  • Right to Object: You can object to us processing your data for our "legitimate interests" or for direct marketing.

If you would like to exercise any of these rights, please contact us using the details below.

You also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO), at www.ico.org.uk. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

8. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records for legal and accounting purposes (e.g., for tax purposes) unless and until you ask us to delete this information.

9. Minors

The Sites are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

11. Changes to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

12. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact our Data Privacy team:

  • By Email: cs@vshcorp.com